Refund and Returns Policy

At Havana Water, we are committed to delivering high-quality water products and ensuring complete customer satisfaction. If for any reason you are not entirely satisfied with your purchase, we’re here to help.

Returns

We accept returns under the following conditions:

  • The item must be unused and in the same condition as received.

  • It must be in the original packaging.

  • You must request a return within 7 days of delivery.

To start a return, kindly contact our support team with your order number and reason for the return.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

  • If approved, your refund will be processed to your original payment method.

  • Please allow up to 7 business days for the refund to reflect.

Non-returnable Items

We cannot accept returns for:

  • Opened or partially used water containers

  • Custom or special-order products

  • Products damaged after delivery due to customer mishandling

Exchanges

We only replace items if they are defective or damaged upon delivery. Please contact us within 48 hours of receiving the item if this applies.

Delivery Issues

If your order arrives damaged or incorrect, kindly share a clear photo of the issue via email or WhatsApp. We will arrange for a replacement or full refund at no extra cost.

Contact Us

If you have any questions or need support with a return or refund, please reach out:

 Email: havanawaters23@gmail.com
 Phone/WhatsApp: 0758 555 999 / 0745 888 555