FREQUENTLY ASKED QUESTIONS
Yes, absolutely. At Havana Water, what you see is what you get. The product images on our website and platforms represent the exact purified water bottles and packaging you’ll receive. We maintain high quality and consistency across all deliveries to ensure you get the trusted Havana Water experience every time.
Once you place an order with Havana Water, a sales receipt is automatically sent to your email. You can also view and download your receipts by logging into your account on our website and navigating to the "My Account" section then scrolled to "Orders".
If you receive a damaged or incorrect item, please contact our customer support within 24 hours of delivery. We’ll guide you through the return process and arrange for a replacement or refund where applicable. Make sure the item is unopened and in its original condition. You can reach us via phone, WhatsApp, or through the contact form on our website.
Items marked as out of stock are usually being replenished and will be available again soon. We’re constantly updating our inventory to meet demand. You can check back later or contact our support team to get notified once the item is restocked.
Havana Water currently delivers Nairobi and surrounding regions. During checkout, you’ll be prompted to enter your delivery address. If your area is within our delivery zones, your order will be shipped directly to your doorstep. For questions about delivery coverage, feel free to contact our support team.